Data Analyst (SDQ)

Position Summary: 

As a Data Analyst, you will work with data analysis both quantitative and qualitative, in the discipline of Big Data, to help the organization make better business decisions. Also, through data analysis, cross-functional coordination, and hard work they will help with business strategy and ensure the organization continues to grow organically and sustainably while maintaining good practices. This role is for doers; You will need to be able to get into the details and get the job done while at the same time being able to see the forest through the trees. 

Responsibilities:

• Support in the buildout of performance indicator reports for divisions across the company and analyze causes of unexpected variances.
• Manipulate and analyze large and complex data sets to distill insights from data; connect disparate ideas into cohesive, well-grounded recommendations using creative, effective, structured, and analytical thinking.
• Design, develop and automate dashboards and analytics, centralize data sources, and keep data sources up-to-date.
• Understand the requirements of partners and map them with the data sources/data warehouse 
• Support high priority (i.e. cross-functional, high impact) projects to improve operations performance Collaborate with Client Services Managers for customer requirements and deliver complete reporting solutions.
• Standardize data and report consumption across all operations groups.
• Make recommendations for new metrics, techniques, and strategies to improve the operational metrics Train workforce members in the use of new reporting tools.

Required Skills/Abilities:

•  This role is for doers; You will need to be able to get into the details and get the job done while at the same time being able to see the forest through the trees.
• Ability to think creatively; Builder who is ambitious. Highest standards of accuracy and precision; highly organized.
• Collaboratively focused and able to work cross-functionally in a fast-paced and growing business NetSuite, Workday, Anaplan, SAP, Salesforce.com experience a plus. 
• Experience with analytics and visualization tools, such as Tableau, Looker, Excel, MS Access, SQL, Data modeling and Power BI.

Education and Experience:

• 1+ years of experience in similar roles.
• Previous experience in the BPO industry is a plus.
• Bachelor's Degree in Computer science, Finance, Economics, Statistics, or related fields. (preferred).

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like BARNA
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores.

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.