Senior Key Account Specialist (SDQ)

Position Summary:

We are seeking a dynamic and versatile client-facing Senior Key Account Specialist and marketing strategist to join our team! In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with the client. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction. 
 

Responsibilities:

• Showcase your deep understanding of retail, ecommerce, the Shopify ecosystem, and D2C while consulting with marketing and operational leaders to help them optimize for acquisition, retention, and LTV 
• Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives 
• Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities 
• Build deep trust and demonstrate the continuous value of our solutions by successfully renewing and expanding the customers within your book of business
• Conduct regular business reviews and workshops that will empower clients to maximize the full potential of our platform 
• Build and nurture strong relationships with key stakeholders including decision-makers / executive buyers 
• Collaborate closely with internal teams, including sales, product, and marketing to inform product development and strategic decisions 
• Quarterback internal initiatives that directly impact the success of our business and our business partners
• Demonstrate your knowledge and expertise within different e-commerce verticals and tailor your approach based on the unique challenges and opportunities within each vertical 
• Be a force in the ecosystem as a highly visible ambassador, partnering not only with clients, but agencies, technology partners, and leading ecommerce platforms. 

Required Skills/Abilities:

• Excellent (near-native) written, spoken and comprehension in English is a requirement for this job
• High level of Proficiency in Microsoft Excel/Google Sheets 

• Highly Adaptable: You possess the ability to adjust to various circumstances while maintaining authenticity. Your adaptability allows you to effectively engage with stakeholders at various levels both internally and externally. 
• Emotional Intelligence: High emotional intelligence is crucial for this role. You can read the room, understand unspoken dynamics, and operate with agility 
• Commercial Acumen: Your commercially-minded approach enables you to understand clients' broader business objectives and align our platform solutions to drive success. 
• Solutions-Oriented: You’re two steps ahead. Your knack for connecting the dots allows you to present our customers with relevant and innovative solutions. 
• Active Listening: You are someone who listens with intent, absorbs information, and responds thoughtfully. Your charismatic and engaging demeanor allows you to build rapport easily and maintain strong relationships with clients and colleagues. 
• Organization and Time Management: You consistently demonstrate exceptional organization and time management skills to meet deadlines and deliver results

Education and Experience:

• BSc/BA in Business Administration, Marketing, or a related field
• Proven experience as a Client Relations Specialist or KAM

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.