Executive Coach (SDQ)

Position Summary:

The Executive & Business Coach at Horatio serves as a strategic development partner, reporting directly to the Learning & Development Manager. This high-profile role is primarily dedicated to the growth, performance, and accountability of Directors and High Management within the organization. While the core focus is on elevating the Director level, this individual must possess the seniority and expertise to facilitate select sessions and requirements for higher executive roles when needed. Working at the intersection of remedial intervention and high-potential acceleration, this role ensures our management layer possesses the resilience, behavioral intelligence, and operational leadership required to scale with the organization. This position works in close collaboration with the L&D team and HR Business Partners to build a culture of continuous excellence.

Responsibilities:

Strategic Executive Coaching (Directors & High Management) 

● Conduct confidential, high-impact 1:1 coaching sessions primarily with Directors and High Management to diagnose behavioral blockers and accelerate performance. 

● Dual-Track Mandate: 

○ Developmental: Preparing high-potential managers and directors for the next level of complexity. 

○ Remedial: Intervening with underperforming leaders to address root causes and turn performance around. 

● Accountability: Exercise the authority to follow up and hold Directors accountable for the execution of their Action Plans and behavioral changes. 

● Executive Support: Handle specific, high-level coaching sessions or requirements for C-Level/Executive roles on an ad-hoc basis as business needs arise. 

Curriculum Design & Methodology 

● Design, build, and implement a comprehensive leadership curriculum and framework, ensuring a unified "language of leadership" across the organization. 

● Create and refine learning paths specifically for the Director and High Management tiers. 

● Act as the primary architect for leadership development materials, moving beyond ad-hoc training to structured, competency-based development. 

Group Facilitation & Team Dynamics 

● Facilitate high-stakes workshops and team alignment sessions to address dysfunctions or strategy shifts within Director-level teams. 

● Support the Learning & Development Manager in defining the organizational leadership strategy. 

● Act as a resource for the executive board on how to have effective developmental conversations with their direct reports. 

Evaluation and ROI Analysis 

● Collect and analyze data to measure the ROI of coaching interventions, focusing on retention, internal promotion rates, and eNPS scores of the teams managed by the coachees. 

● Prepare detailed reports for the L&D Manager on leadership gaps, progression velocity, and behavioral shifts observed during coaching cycles. 

● Utilize 360-degree feedback and performance metrics to validate the success of the coaching engagement.

Required Skills/Abilities:

• Advanced English proficiency. 
• Accountability: The ability to hold leaders answerable to their commitments without hesitation. 
• Psychometrics: Proficiency in guidelines and assessment tools such as Hogan, DISC, StrengthsFinder, or MBTI is highly preferred. 
• Strong communication and "Radical Candor," with the ability to build trust while delivering difficult feedback. 
• Adaptive and flexible, with a problem-solving mindset suited for a high-speed environment. 
• High degree of empathy, emotional intelligence, and discretion in handling sensitive information. 
• Influential presence with the ability to command respect from senior leadership.

Education and Experience:

• Bachelor's degree in Organizational Development, Psychology, Business Administration, or a related field. 
• A Master's Degree in a related field is highly desirable. 
• Must have: Recognized Coaching Certification (e.g., ICF PCC/MCC, Columbia, Georgetown) 
• Proven trajectory and significant experience working with Directors and High Management in a large-scale organization. 
• Must have: Experience in BPO, CX, or similar fast-paced, high-volume industries is required. 
• Demonstrated ability to design curriculum and implement leadership methodologies from the ground up.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.