Senior Sales Account Executive ( Miami, FL)

Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. Today, Horatio serves over 100 clients across sectors like social media, e-commerce, Fintech, and health, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.

The employee experience is, at its core, what makes Horatio… Horatio. We’re lucky to work with mission-driven customers and that making-a-difference positive buzz can be felt throughout our offices. We know our people are our greatest asset. That’s why we offer every opportunity to grow personally and professionally. We are a nearshore Business Process Outsourcing company with offices in the Dominican Republic and Colombia.

• Engage in the market as an industry expert, focusing on building Horatio's presence within the e-commerce, healthcare, and BFSI sectors.
• Identify and evaluate new partnerships, leveraging knowledge of current market trends.
• Nurture and grow relationships with clients, understanding their needs to provide tailored outsourcing solutions.
• Actively seek and acquire new clients in e-commerce, healthcare, and BFSI industries.
• Develop and implement effective sales strategies to achieve revenue targets and maximize penetration.
• Lead negotiations for contracts and agreements, ensuring favorable terms.
• Collaborate closely with internal teams to ensure alignment and effective communication.
• Conduct market research to understand industry trends and identify potential clients.
• Attend industry events and conferences, positioning Horatio as a premier BPO partner.
• Track all opportunity and customer details including use cases, purchase time frames, next steps, and forecasting in Salesforce.
• To inform strategic decision-making, and provide regular reports on sales performance, market trends, and client feedback.
• Achieve revenue targets by exceeding sales quotas and closing deals.

• Passion for selling into and building relationships in e-commerce, healthcare, and BFSI industries.
• Bachelor’s degree or above preferred.
• Experience in the BPO environment selling services such as customer support, fraud prevention, back-office operations, and digital transformation.
• Experience in a customer acquisition client-facing role, with a focus on account growth and strategy creation.
• Strong understanding of CX-related digital technologies and outsourcing solutions.
• Experience in pricing, contract negotiations, and proactive, thoughtful proposals.
• Business development, sales, and origination experience across multiple geographies.
• Excellent negotiation, business management, and analytical skills.
• Proven track record of selling and presenting to C-level executives.
• Detail-oriented with the ability to work under tight deadlines.

• Develop a business development strategy to engage an identified target list—based on assigned accounts and utilizing your network.
• Qualify at least 15 opportunities per year with the formula to close 4 deals per year.
• Build confidence and trust with accounts through close partnerships and by repeatedly delivering as promised.
• Optimize internal relationships with sales support and Client Services.