Junior Support Engineer (SDQ)

Position Summary:

We are looking for a Junior Support Engineer to provide first-line technical assistance to our clients. You will work closely with the Solutions and Engineering teams to resolve client inquiries, troubleshoot technical issues, and ensure a smooth customer experience. This role is ideal for someone early in their career who is eager to grow their technical skills in a fast-paced fintech/startup environment.

Key Responsibilities:

• Respond to client support questions escalated from our BPO team.
• Troubleshoot common issues related to product setup, APIs, and integrations.
• Document solutions and contribute to our internal/external knowledge base.
• Escalate complex issues to senior engineers with clear context and reproduction steps.
• Collaborate with Support, Product, and Engineering to improve the customer experience.

Required Skills/Abilities:

• Advanced English proficiency. 
• Front-End Expertise – JavaScript/TypeScript + modern frameworks (React, Angular, or Vue).
• Back-End Proficiency – Node.js, Python, Java, or .NET with API development experience. Basic understanding of APIs, web applications, and troubleshooting methods.
• Database Knowledge – SQL (PostgreSQL/MySQL) and NoSQL (MongoDB/Redis).
• Problem-Solving & Analytical Skills – Ability to design scalable and efficient solutions.
• Collaboration & Communication – Works effectively with cross-functional teams.
• Adaptability & Ownership – Flexible, proactive, and takes accountability for deliverables.
• Strong communication skills (written and verbal) with a customer-first mindset.
• Ability to learn quickly and follow technical playbooks/runbooks.
• Team-oriented, detail-focused, and proactive in problem solving.
• Familiarity with tools such as Postman, Jira, or Zendesk (Preferred) 
• Exposure to SQL, scripting, or log analysis (Preferred) 

Education and Experience:

• 1–2 years of experience in technical support, customer support, or IT.
• Degree in Software Engineering, Bachelor's in Computer Science or Information Technology, or Coding bootcamps, online certifications.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!

Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.