Member Experience Specialist

Santo Domingo, Distrito Nacional, Dominican Republic
Full Time
Client Services
Experienced

Position Summary:

We are looking for a bilingual Member Experience Specialist to join our team of 150+ purpose-driven professionals. Reporting to the Member Experience Support Manager, you will support prospective and current members using our CARE philosophy (Connected, Attentive, Responsible, and Enthusiastic) to deliver exceptional, non-transactional service.

Fixed Salary: RD$ 43,000

Key Responsibilities

  • Deliver high-touch, empathetic customer service to members across live chat, WhatsApp, phone, text, and email.
  • Embody the CARE philosophy in all customer interactions, ensuring responses are attentive, responsible, and enthusiastic.
  • Diagnose member needs quickly and provide accurate, valid, and comprehensive information using designated internal tools and systems.
  • Maintain a proactive, solution-oriented approach to resolving complex inquiries and handling situations with patience and composure.
 

Qualifications

  • Experience: 1-5 years of BPO experience.
  • Languages: Fully bilingual in English and Spanish (written and verbal).
  • Technical Skills: CRM experience (HubSpot preferred).
  • Attributes: High emotional intelligence, strong problem-solving skills, and comfort with a fast-paced environment.
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