Automotive Tech Support (SDQ)

Position Summary:

We are looking for an Automotive Tech Support (SDQ) who’s passionate about European cars and loves solving technical challenges. In this role, you'll be more than just support—you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your deep automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.

Responsibilities:

• Guide customers with confidence – Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs. 
• Solve real-world automotive challenges – Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Be the expert others rely on – Support customer service team members by handling advanced technical escalations.
• Keep things running smoothly – Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Make a bigger impact – Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Shape the future of European car parts – Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Share your knowledge – Contribute to internal knowledge bases and document common technical solutions.
• Stay ahead of the curve – Keep up with the latest European vehicle technologies and industry advancements.

Required Skills/Abilities:

• Advanced English proficiency. 
• Passion for European cars, including ownership experience and/or European car community engagement. 
• The ability to clearly and professionally explain complex technical concepts via phone, chat, and email is required.
• Proficiency in computer use and comfort with technology and digital tools in a professional office setting is required.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills.

Education and Experience:

• 1+ years of experience in Customer Service or Tech Support in BPO (preferred).
• Hands-on experience in car repair and demonstrate a working knowledge of car parts and car repair (preferred).