Tech Support Specialist (SDQ)

Position Overview:

In this role, you will provide remote and on-site customer support, primarily focused on batch controls. You will ensure all hardware and installation requirements are accounted for and completed.  You will submit service documentation for onsite installations.  

Responsibilities:

• Manage assigned installation, repair, maintenance, and test tasks
• Ability to troubleshoot, test, repair, and service technical equipment
• Diagnose and resolve complex electrical and technical issues via the phone and internet
• Comprehend customer requirements and requests, and make appropriate recommendations
• Provide clear instructions in operations and maintenance procedures to assist customers
• Educating the client on how to use and maintain our products
• Complete timely and detailed service reports, POs, and expense reports
• Properly document support issues in the internal support database
• Build and maintain positive relationships with customers
• Ability to adapt to changing work schedules
• Participation in our 24/7 on-call technical support rotation.
   

Required Skills/Abilities: 

• Advanced Proficiency in English
• Excellent communication, interpersonal, and diagnostic skills
• Comprehension of computers, ready-mix plant control, relay logic, electrical engineering processes, and industrial controls, preferred
• Experience with control components such as motor starters, solenoids, and hydraulic/pneumatic valves
• Hands-on experience handling low voltage (110VAC), soldering, and wiring of electrical panels
• Proven ability to work collaboratively and solve problems creatively
• Proven ability to complete tasks according to outlined scope and timeline
• Self-driven and task-oriented with proven ability to manage short-term and long-term expectations
• Ability to work independently

Education and Experience:

• 1-2 years of experience in electronics, engineering, technology support, or other similar fields, required
• An associate degree in a related field, such as technology support, electronics, or engineering is required

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like BARNA
• Tuition Reimbursement for qualified candidates
• Yoga and workout classes
• Community service opportunities (#HoratioCares)

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the team's most important part and treat them as such! Ask any team member about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — many of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you see daily. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company with many opportunities for new employees to grow within. A large number of our senior managers started as associates proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spreading mental health awareness and promoting its importance. To take care of our people we have in-house clinical psychologists.