Human Resources Lead (SDQ)

Position Summary:

The Human Resource lead will run the daily functions of the Human Resource (HR) department administering pay, benefits, and leave, and enforcing company policies and practices. 

Responsibilities:

• Review, track, and document compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, aptitude exams and certifications. 
• Recruit, interview, and facilitate the hiring of qualified job applicants for open positions; collaborate with departmental managers to understand skills and competencies required for openings. 
• Conduct or acquire background checks and employment eligibility verifications. 
• Implement new hire orientation and employee recognition programs. 
• Perform routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. 
• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. 
• Attend and participate in employee disciplinary meetings, terminations, and investigations. 
• Maintain compliance with local employment laws and regulations, recommend best practices, and review policies and practices to ensure compliance. 
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. 
• Perform other duties as assigned.

Required Skills/Abilities:

• Advanced English proficiency. 
• Excellent verbal and written communication skills. 
• Excellent interpersonal, negotiation, and conflict-resolution skills. 
• Excellent organizational skills and attention to detail. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills. 
• Ability to prioritize tasks and delegate them when appropriate. 
• Ability to act with integrity, professionalism, and confidentiality. 
• Thorough knowledge of employment-related laws and regulations. 
• Proficient with Microsoft Office Suite or related software. 
• Proficiency with or the ability to quickly learn the organization's and talent management systems

Education and Experience:

• Bachelor’s Degree or senior student of Business Administration, Human Resources, or related fields.
• Experience in the BPO industry (preferably)
• 3+ years of experience in HR in a leadership or role.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.