• Handle Tier 1 support tickets from the IT service queue — including password resets, account access, software installations, peripheral troubleshooting, and basic connectivity issues.
• There is no hard ceiling on ticket complexity: handle what you can, escalate promptly when stuck, and document every step taken before escalation.
• Apply the standard ticket note structure (Symptom → Steps Taken → Outcome → Next Action) to every ticket you touch.
•  Send proactive status updates to users on any ticket open more than 4 hours — before they ask.
• Use the ticketing system (ManageEngine or equivalent) to log all actions, notes, and resolutions in clear, professional language.
• Leverage AI tools (Gemini, Claude) to research solutions to unfamiliar issues before escalating.

• Issue hardware assets and consumables only upon receipt of a validated request form from authorized personnel; record every transaction (entry/exit) against the specific serial number or asset ID immediately.
• Generate and physically apply unique asset tags (barcodes or QR codes) to all fixed assets in a
  standardized, visible location; record the manufacturer's serial number alongside the internal asset ID for every new item.
• Maintain the inventory database in real time — each asset record must include: Asset Tag ID,
  Manufacturer Serial Number, Associated Purchase Order, Warranty/Provider Information, and Current Status.
• Receive returned equipment from the field; perform a visual inspection for damage before updating the status in the system.
• Monitor consumption rates of high-volume consumables (mice, keyboards, cables) to prevent
  stock-outs.
• Conduct a full physical audit of the storage area every week, reconciling physical stock against system records and logging a formal ticket for any discrepancy.
• Document damaged or non-functional equipment and initiate vendor engagement tickets for
  supervisor review.
•  Draft Purchase Orders for supervisor approval when stock reaches predefined reorder points; act as the primary point of contact for incoming shipments and verify delivery against the approved PO.
• Ensure the storage area is locked, organized, and accessible only to authorized personnel at all times.

• High school diploma required; Bachelor's degree (in progress or completed) in IT.
• 0–1 year of experience in IT support, warehouse operations, logistics, or a similar role. Fresh graduates are welcome.
• Comfortable working with Windows OS at a basic user level (file management, settings, account
  operations).
• Proficient in spreadsheet tools (Excel or Google Sheets) for data entry, filtering, and basic reporting.
• Able to use a ticketing/ITSM system for logging and tracking requests — prior experience is a plus,
  training will be provided.
• Basic familiarity with barcode/QR scanning tools and asset management concepts.
• Willingness to learn and use AI tools (Gemini, Claude) for troubleshooting support and day-to-day task efficiency.
• Strong attention to detail and commitment to data accuracy — a single wrong serial number or missing ticket note creates downstream problems.
• Organized, methodical, and process-driven in both physical and digital tasks.
• Clear written and verbal communication in Spanish; working proficiency in English is a plus and expected to grow.
• Collaborative mindset — this role interacts daily with operations staff, the IT support team, and vendors.
• Self-motivated and hungry to grow: this role is a launchpad, and we expect you to treat it that way.

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.