IT Support Specialist (STI)

Position Summary:

The IT Specialist professional works with different computer systems discussing and assisting our collaborators with their needs. This role requires a variety of technical and personal skills.

Responsibilities:

• Work within our ticketing system to create detailed work logs and technical Documentation.
• Participate in the on-call weekend rotation as agreed by the Tier One Support team when required.
• Maintain good working relationships with all cooperative workers.
• Installing and configuring computer hardware, software, printers, and scanners
• Troubleshoot & Fix Damaged assets.
• Repairing and replacing equipment as necessary.
• Troubleshoot voice software through the different departments.
• Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.

Required Skills/Abilities:

• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Ability to handle and prioritize a lot of tasks each day.
• Analytical and problem-solving skills to troubleshoot and diagnose issues.
• Attention to detail and organization.
• A technical, logical thought process.
• Observational skills to recognize warning signs that indicate potential problems.
• An ability to stick to strict deadlines.
• An ability to prioritize and delegate.
• BPO knowledge to better understand the specific needs of customers.

Education and Experience:

• An IT Specialist must be graduated or finalizing studies in the following related fields of Computer Science, Information Technology, Telecommunications, Electronics & Electricals, or any other related field.
• 1+ years of experience in similar roles or related fields.
• CompTIA A+ or equivalent course knowledge.
• Interest in further career development.

Benefits:

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like BARNA
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.