Collections Specialist (SDQ)

Position Summary:

We are looking for a Collections Specialist (SDQ). You will be responsible for managing overdue accounts, negotiating payment arrangements, and ensuring the timely collection of outstanding debts while maintaining positive customer relationships. This role requires strong communication skills, problem-solving abilities, and a professional approach to resolving disputes.

Responsibilities:

• Initiate contact with delinquent account holders through phone calls, emails, or written correspondence to request payment.
• Negotiate payment terms and arrangements in accordance with company policies and client needs.
• Address and resolve customer inquiries, disputes, and concerns related to overdue accounts.
• Document all communications and agreements accurately in the collection system.
• Monitor and follow up on payment schedules to ensure timely resolution of accounts.
• Maintain detailed reports on collection status and progress to management.

Required Skills/Abilities:

• Advanced English proficiency. 
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple tasks with detail and accuracy in a fast-paced and demanding environment.

Education and Experience:

• Bachelor's degree in a related field
• 2-3 years experience in a Collections Specialist role.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.