Training Director (SDQ)

Santo Domingo, Distrito Nacional, Dominican Republic
Full Time
Training
Senior Manager/Supervisor

Position Summary:

Horatio is looking for a Training Director to build, design, and oversee all training programs within the organization. The Training Director's responsibilities include building training programs for clients from scratch, designing company-wide training programs to optimize performance, identifying training needs based on skills gap analyses, developing group and individual learning courses, and managing the training budget. To be successful in this role, you should have significant experience building, testing, and implementing training and designing the educational curriculum. Ultimately, you will help us develop our employees’ skills in order to improve the quality of work, productivity, and retention.

 

Responsibilities:

  • Build, test, and implement client training programs from scratch to reduce ramp time, improve performance KPIs, and advance quality standards. 
  • Use performance reviews and skills gap analyses to identify training needs per department, team, and individual
  • Plan training programs based on client and business goals
  • Oversee learning activities, curriculum, and resources
  • Manage quarterly and annual training budgets
  • Evaluate the results of learning courses
  • Implement coaching sessions and mentorship programs to establish a culture of continuous learning
  • Recommend new training methods (including e-learning courses and game-based platforms)

 

Required skills and experience:

  • Work experience as a Training Director, Training Manager, or similar role
  • In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching)
  • Experience organizing training activities in a corporate environment
  • Hands-on experience with project management and budgeting
  • Proficiency in Learning Management Systems (LMS)
  • Excellent communication and leadership skills
  • BSc/MSc in Human Resources, Learning, and Development, Organizational Psychology, or relevant field.

 

Education and Experience:

  • Proven experience as a Training Director or in similar roles.
  • Bachelor's Degree in Business Administration, Industrial Psychology, Marketing, or related fields.
  • A Master's in Business Administration is preferred, but not required. 

Benefits

  • Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
  • Quarterly performance bonuses
  • Free snacks every day
  • Free catered lunch every day
  • Free catered dinner (for those on night shifts)
  • Door-to-door transportation after 9:00 PM
  • Happy hour on Fridays
  • Holiday parties!
  • An amazing, unique office environment (no cubes, no assigned workstations!)
  • Growth and development opportunities (the most in the industry!)
  • Professional development courses by leading business schools like BARNA
  • Tuition Reimbursement for qualified candidates
  • Yoga and workout classes (coming soon!)
  • Community service opportunities (#HoratioCares)
  • Discounts at local restaurants and stores

 

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

  • Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
  • Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
  • Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
  • Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.
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