Key Account Specialist (SDQ)

Position Summary:

We seek a Key Account Specialist to create and nurture long-term customer relationships. You will resolve any issues to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who can grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, your goal will be to help us safeguard our revenue and retain our customers, as well as to support implementations and new client onboarding.

Responsibilities:

• Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging the client's solutions
• Build strong relationships with clients based on your ability to earn their trust and deliver value
• Demonstrate the continuous value of our solutions by successfully renewing annual customers
• Proactively identify opportunities and optimization points where we can deliver even greater value for our clients
• Analyze key account statistics and performance metrics to identify pain points and educate clients to drive improvement
• Simultaneously and successfully manage multiple client relationships
• Lead the knowledge-sharing effort derived from the voice of the customer between all departments of our company
• Identify and manage opportunities to organically grow your portfolio of clients by delivering additional solutions and tools based on business needs.
   

Required Skills/Abilities:

• Excellent (near-native) written, spoken and comprehension in English is a requirement for this job
• Background in customer service and client-focused solutions experience is required
• Proven track record of meeting and exceeding targets
• Tech-savvy and Advanced proficiency in G-Suite / MS-Office with working knowledge of CRM platforms (e.g. Salesforce)
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team

Education and Experience:

• BSc/BA in Business Administration, Marketing, or a related field
• Proven experience as a Client Relations Specialist or KAM

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like BARNA
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky is the limit at Horatio!
• Wellness Program: We are committed to spread mental health awareness and promote its importance. Horatio has in-house clinical psychologists to take care of its employees.