Collections Specialist (SDQ)

Position Summary:

We are currently seeking a high-energy, results-driven Collection Specialist to join our team. As a Collections Specialist, you will be crucial in managing the company's accounts receivable and ensuring timely collection of outstanding invoices. This position requires a detail-oriented individual with excellent communication and negotiation skills to maintain positive relationships with our clients and other internal departments while effectively addressing payment issues. 
 

Responsibilities:

• Proactively contact clients with overdue invoices and implement effective strategies to secure timely payments. 
• Monitor and manage accounts receivable aging reports to promptly identify and address delinquent accounts. 
• Communicate internally with relevant departments to understand and resolve payment delays and billing queries. 
• Process and monitor refunds, chargebacks, and invoice disputes. 
• Build positive relationships with clients and GTM to facilitate open communication regarding payment terms and dispute resolution. 
• Document all collection activities, conversations, and agreements in the company's financial systems for accurate record-keeping. 
• Assisting in implementing new AR automation and management tools

Required Skills/Abilities:

• Advanced/Fluent (Bilingual) English level.
• Strong communication, problem-solving and analytical skills 
• Data-oriented with excellent analytical skills along with the ability to create and present detailed reports 
• High level of Proficiency in Microsoft Excel/Google Sheets 
• High level of quality awareness, accuracy, and attention to detail 
• Sense of urgency and customer-oriented mindset 
• Ability to work with persistence and independence in a fast-paced environment.
• Problem-solving attitude and raising flags on time to managers. 
• Willingness to take on ad hoc projects 
• Demonstrated organizational skills to plan work schedules, manage multiple projects/plans/tasks simultaneously, and manage expectations

Education and Experience:

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Collection/billing (or related) background with at least 3 years of professional experience - advantage if background at hi-tech SAAS companies
• Previous experience with Zuora, Salesforce and Netsuite - a major advantage

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.