Customer Success Specialist (BOG)

We are hiring a Customer Success Specialist to manage client accounts for long-term success. This role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. You will collaborate with the Client Success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients.

Responsibilities:

• Create recap decks, proposals, and client reports.
• Attend and document onboarding and workshop calls.
• Address client inquiries via phone and email.
• Resolve issues related to the client platform.
• Collaborate with the Market Research Center of Excellence to deploy surveys.
• Partner with the Marketing team to develop account-based marketing materials.
• Support the Enterprise Sales Team in account expansion efforts.
• Perform other duties to ensure client success, satisfaction, and engagement.

Requirements:

• Strong interest in consumer insights and brand strategy.
• Experience working with CRMs (Salesforce, Hubspot, Jira)
• Familiarized with AI tools
• Proactive with a "get-it-done" attitude; comfortable in a fast-paced startup.
• Adaptable to changing priorities, high email volume, and Slack communication.
• Demonstrates initiative, resourcefulness, and creative problem-solving skills.
• Intellectually curious with a desire to stay informed on industry and account news.
• Possesses a client-facing mindset focused on training, understanding, and supporting client motivations.
• Committed to building strong internal and external relationships and maintaining high customer satisfaction.
• Collaborative and hard-working team player.
• Data-driven with an instinct for commercialization and account revenue growth, utilizing metrics such as client usage, customer success interactions, and NPS scores.

Desired Skills and Experience:

• Advanced, near-native English proficiency (both verbal and written).
• 1-2 years of successful experience in customer-facing roles.
• Exceptional verbal and written communication abilities.
• Proven ability to create impactful and insightful presentations.
• Razor-sharp attention to detail.
• Proficiency in Excel, including compiling and synthesizing data.
• Background in survey design, programming, and data analysis.
• Launch surveys and generate reports using client-specific platforms (preferred)

On-site role based in Bogota.