Card Design Specialist (BOG)

Position Summary:

The Card Design Specialist is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to Visa. This role ensures accuracy, quality, and timely completion of all card design projects. The Card Design Specialist serves as the main point of contact for design requests, approvals, manufacturing, and Visa communications, ensuring smooth operations and efficient workflows.

Responsibilities:

Card Design Management:

• Review custom card design requests for completeness and accuracy.
• Check design files for correct format, resolution, and color specifications.
• Maintain card design files in an organized and up-to-date manner.
• Track approval status of card designs and share updates with the team.

Virtual Card Submission to Visa:

• Submit designs to Visa using their online portal.
• Monitor approval timelines and follow up as needed.
• Coordinate any edits required based on Visa feedback or rejection.
• Keep detailed records of all Visa communications and approval details.

Physical Card Manufacturing:

• Send the final, approved designs to manufacturing partners along with production details.
• Coordinate digital and physical sample reviews for accuracy.
• Monitor production progress and share delivery timelines with internal stakeholders.
• Flag and escalate any manufacturing issues to the internal team.

Third Party Agent Forms:

• Complete and submit the required forms to Visa for new partners.
• Track approval status and update records accordingly.

Admin & Communication:

• Maintain project trackers and submit regular status reports.
• Keep teams informed of progress or delays.
• Escalate complex issues when needed.

Required Skills/Abilities:

• Advanced near-native English proficiency
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency in design file management and understanding of file formats, resolution, and color specs.
• Experience with online portal submissions and tracking.
• Ability to coordinate with multiple stakeholders, including design teams, Visa, and manufacturing partners.
• Strong communication skills, both written and verbal.
• Ability to troubleshoot issues and escalate as needed.
• Proficiency in project tracking and reporting.
• Basic understanding of Visa regulations and processes related to card design submission.

Education and Experience:

• Bachelor's degree in a related field such as Graphic Design, Business Administration, Project Management, or a relevant technical discipline.
• Relevant certifications in project management, design software, or card industry standards are a plus.
• 2-3 years of experience in card design management, project coordination, or a related role within the financial services or manufacturing industries.