Client Service Team Lead / Supervisor (BOG)

Position Summary:

To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels, including chat, voice, and social media.

Responsibilities:

• Coordinate the Customer Service Team
• Provide Direct Customer Support
• Review and Resolve Escalations
• Evaluate Team Members
• Support Process Improvement
• Train New Hires

Required Skills/Abilities:

• Excellent (near-native) written English is a requirement for this job
• Amazing customer support, phone support experience preferred
• Tech-savvy and Advanced proficiency on G-Suite/MS-Office
• Sales or E-commerce experience and understanding of sales metrics and drivers
• Great eye for detecting team, employee risk before it becomes an issue
• Track record of building positive relationships with employees and partners
• Strong work ethic and a talent for bringing out the best in others
• Passionate about sharing knowledge and helping others

Education and Experience:

• 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
• Senior college student or bachelor's degree in Business Administration, Marketing, Statistics or relevant fields.