Compliance Manager (BOG)

Colombia
Full Time
Senior Manager/Supervisor
We are seeking a highly skilled and detail-oriented Compliance Manager to oversee regulatory and contractual compliance for our BPO operations. This role is critical in ensuring adherence to industry standards, including HIPAA, PCI-DSS, SOC2, ISO27001. The Compliance Manager will work closely with the Legal, Operations, and IT Departments to maintain a robust compliance framework that protects client data, supports operational excellence, and minimizes risk.

Key Responsibilities:
  • Develop, implement, and maintain policies, procedures, and controls to ensure compliance with HIPAA, PCI-DSS, SOC2, ISO27001, and other applicable requirements.
  • Partner with Legal, Operations, IT, and HR to ensure business processes and client engagements adhere to contractual and regulatory obligations.
  • Lead internal compliance audits, risk assessments, and gap analyses to ensure continuous improvement and readiness for external audits.
  • Monitor and assess regulatory changes affecting our clients' operations, and update compliance frameworks accordingly.
  • Serve as the primary point of contact for compliance-related matters with internal teams.
  • Provide guidance and training to employees on compliance requirements, data privacy, and information security protocols.
  • Investigate compliance incidents and breaches, document findings, and oversee remediation efforts.
  • Prepare compliance reports, certifications, and documentation required by clients and regulators.
  • Support due diligence and onboarding of new clients, ensuring compliance standards are met.
Qualifications:
  • Bachelor’s degree in Law, Business Administration, Information Security, or related field (Master’s preferred).
  • Minimum 5+ years of experience in compliance, risk management, or audit within a BPO, healthcare, or financial services environment.
  • Strong knowledge of HIPAA, PCI-DSS, SOC2, ISO27001, and other relevant regulatory frameworks.
  • Proven ability to manage compliance programs, policies, and audits in a high-volume, client-facing environment.
  • Excellent communication skills with the ability to explain complex regulations to diverse stakeholders.
  • Strong organizational and problem-solving skills; ability to manage multiple priorities under deadlines.
This is an On-site position in Bogota 
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