Client Service Team Lead / Supervisor (BOG)

Bogota, Bogota, Colombia
Full Time
Client Services
Mid Level

Position Summary:

To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).

Responsibilities:

  • Coordinate the Customer Service Team
  • Provide Direct Customer Support
  • Review and Resolve Escalations
  • Evaluate Team Members
  • Support Process Improvement
  • Train New Hires

Required Skills/Abilities:

  • Excellent (near-native) written English is a requirement for this job
  • Amazing customer support, phone support experience preferred
  • Tech-savvy and Advanced proficiency on G-Suite/MS-Office
  • Great eye for detecting team, employee risk before it becomes an issue
  • Track record of building positive relationships with employees and partners
  • Strong work ethic and a talent for bringing out the best in others
  • Passionate about sharing knowledge and helping others

Education and Experience:

  • 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
On-site position in Bogota.
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