Hire Horatio CX
Client Service Team Lead / Supervisor (BOG)
Client Services - Bogota, Bogota, Colombia - Full Time
Position Summary:
To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands-on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non-voice).
Responsibilities:
- Coordinate the Customer Service Team
- Provide Direct Customer Support
- Review and Resolve Escalations
- Evaluate Team Members
- Support Process Improvement
- Train New Hires
Required Skills/Abilities:
- Excellent (near-native) written English is a requirement for this job
- Amazing customer support, phone support experience preferred
- Tech-savvy and Advanced proficiency on G-Suite/MS-Office
- Great eye for detecting team, employee risk before it becomes an issue
- Track record of building positive relationships with employees and partners
- Strong work ethic and a talent for bringing out the best in others
- Passionate about sharing knowledge and helping others
Education and Experience:
- 3+ years as a Supervisor, Team Lead, in the BPO or equivalent.
On-site position in Bogota.
