Card Design Management Specialist (SDQ)

Position Summary:

The Card Design Coordinator is responsible for managing the end-to-end process of card design, from initial request to final manufacturing and submission to Visa. This role ensures accuracy, quality, and timely completion of all card design projects. The Card Design Coordinator serves as the main point of contact for design requests, approvals, manufacturing, and Visa communications, ensuring smooth operations and efficient workflows.

Responsibilities:

Card Design Management:

• Review custom card design requests for completeness and accuracy.
• Check design files for correct format, resolution, and color specifications.
• Maintain card design files in an organized and up-to-date manner.
• Track approval status of card designs and share updates with the team.

Virtual Card Submission to Visa:

• Submit designs to Visa using their online portal.
• Monitor approval timelines and follow up as needed.
• Coordinate any edits required based on Visa feedback or rejection.
• Keep detailed records of all Visa communications and approval details.

Physical Card Manufacturing:

• Send final approved designs to manufacturing partners with production details.
• Coordinate digital and physical sample reviews for accuracy.
• Track production progress and share delivery timelines internally.
• Flag and escalate any manufacturing issues to the internal team.

Third Party Agent Forms:

• Complete and submit required forms to Visa for new partners.
• Track approval status and update records accordingly.

Admin & Communication:

• Maintain project trackers and submit regular status reports.
• Keep teams informed of progress or delays.
• Escalate complex issues when needed.

Required Skills/Abilities:

• Advanced English proficiency
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficiency in design file management and understanding of file formats, resolution, and color specs.
• Experience with online portal submissions and tracking.
• Ability to coordinate with multiple stakeholders, including design teams, Visa, and manufacturing partners.
• Strong communication skills, both written and verbal.
• Ability to troubleshoot issues and escalate as needed.
• Proficiency in project tracking and reporting.
• Basic understanding of Visa regulations and processes related to card design submission.

Education and Experience:

• Bachelor's degree in a related field such as Graphic Design, Business Administration, Project Management, or a relevant technical discipline.
• Relevant certifications in project management, design software, or card industry standards are a plus.
• 2-3 years of experience in card design management, project coordination, or a related role within the financial services or manufacturing industries.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.