Training Director (SDQ)

Position Summary:

The Training Director is a strategic leader responsible for driving organizational performance through effective training and development initiatives. This role will oversee the design, implementation, and evaluation of training programs that align with the company's strategic goals and enhance employee capabilities. The ideal candidate will be a passionate educator with a proven track record of developing and delivering impactful training experiences.

Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive training and development strategy that supports the company's overall business objectives.
• Needs Assessment: Conduct regular needs assessments to identify skill gaps, knowledge deficiencies, and performance improvement opportunities.
• Program Design: Design, develop, and implement innovative training programs that address identified needs and enhance employee performance.
• Content Development: Create engaging and effective training materials, including presentations, workshops, simulations, and e-learning modules.
• Facilitation: Deliver high-quality training sessions, workshops, and webinars to a diverse audience, leveraging effective instructional techniques and adult learning principles.
• Performance Measurement: Develop and implement metrics to track the effectiveness of training programs and measure their impact on individual and organizational performance.
• Talent Development: Foster a culture of continuous learning and development by providing opportunities for employees to grow their skills and advance their careers.
• Team Management: Lead and mentor a team of training professionals, providing guidance, support, and development opportunities.
• Vendor Management: Manage relationships with external training providers and vendors, ensuring quality and cost-effectiveness.
• Stakeholder Engagement: Collaborate with key stakeholders, including executives, managers, and employees, to identify training needs and ensure alignment with organizational goals.

Required Skills/Abilities:

• Skills: Strong leadership, communication, and interpersonal skills; ability to build relationships and influence others; excellent organizational and time management skills; proficiency in adult learning theory and instructional design methods; experience with various training methodologies (e.g., classroom, online, blended learning); and a passion for continuous learning and development.
• Strategic focus: Emphasizes the role of the Training Director in aligning training with organizational strategy.
• Leadership and development: Highlights the importance of leading and developing a team of training professionals.
• Technology proficiency: Recognizes the need for expertise in training technologies and LMS.
• BPO experience: Specifically mentions experience in a BPO or contact center environment.
• Continuous learning: Reinforces the importance of a passion for continuous learning and development.
• Advanced English proficiency

Education and Experience:

• Bachelor's degree in Human Resources, Organizational Development, Training, or a related field.
• Minimum 5 years of experience in a training or development role, with a proven track record of designing and delivering effective programs.
• Experience in a BPO or contact center environment
• Proficiency in learning management systems (LMS) and other training technologies
• Master's degree in a relevant field

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Quarterly performance bonuses
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like BARNA
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.