Career Coach (SDQ)

Position Summary:

The Career Coach at Horatio plays a pivotal role in fostering employee growth and advancing career development initiatives across the organization. This position is dedicated to empowering employees at all levels by providing personalized coaching and supporting the implementation of programs that enhance internal mobility and performance.

Working at the intersection of individual coaching and program development, this role ensures employees have clear, accessible pathways for professional growth. This position works in close collaboration with Learning and Development subject matter experts, HR Business Partners, and the executive board to build a culture of continuous development and internal advancement.

Key Responsibilities:

Individual Career Coaching

● Conduct confidential, one-on-one coaching sessions with employees to support their professional development and career aspirations.

● Assist employees in creating and maintaining robust Individual Development Plans (IDPs) to address skill gaps and achieve career goals.

● Guide employees in exploring internal career paths, understanding competency requirements, and preparing for future roles within the organization.

● Provide coaching on resume building, internal interview preparation, and effective networking strategies.

Career Development & Support

● Partner with L&D Subject Matter Experts to contribute to the design and implementation of new career development programs, such as mentorship and job shadowing opportunities.

● Support the management and promotion of existing career development resources and tools.

● Collaborate with stakeholders to help build and refine career pathing frameworks for various departments and roles.

Evaluation and Reporting

● Collect and analyze data to measure the effectiveness of coaching and career programs.

● Prepare reports on key career development needs, and internal mobility rates.

● Stay updated on best practices in career coaching and development, particularly within the BPO industry, to continuously improve program

outcomes.

Collaboration and Partnership

● Work closely with Learning and Development subject matter experts, HR Business Partners, Talent Acquisition, and the executive board to ensure career initiatives are aligned with organizational needs.

● Act as a key resource for the executive board on how to have effective career conversations with their team members.

● Provide feedback and recommendations to enhance career development resources, tools, and delivery methods.

Required Skills/Abilities:

• Advanced English proficiency. 
• Strong communication, listening, and interpersonal skills, with the ability to build trust and rapport with diverse audiences.
• Excellent organizational and time management abilities.
• Knowledge and understanding of career assessment tools and evaluations (e.g., STEN, DiSC, StrengthsFinder).
• Adaptive and flexible, with a problem-solving mindset.
• High degree of empathy, emotional intelligence, and discretion in handling confidential information.
• Proactive, influential, and committed to fostering a positive and empowering environment for employee growth.

Education and Experience:

• Bachelor's degree in Human Resources, Psychology, Counseling, Organizational Development, or a related field.
• Relevant certifications in Career Coaching are highly advantageous.
• 1+ years of experience in Learning & Development, career coaching, or a
• similar role.
• Experience in a BPO or a similar fast-paced environment is preferred.

Benefits: 

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores

Life At Horatio: 

Horatio is changing the way people experience life at work. Yes, that’s right - working at Horatio is much different than anywhere you’ve ever worked. Here’s what makes our vibe different:

• Employee First (but actually...): At Horatio, we are a family and that plays into everything we do. We know that our employees are the most important part of the team and we treat them as such! Just ask any member of our team about how different Horatio has been for them and why they love it so much! Or, feel free to check out our Instagram page hirehoratiord to see it for yourself. Whether it’s the free meals, concerts, clubs, yoga classes, or awesome office vibe, there’s something for everyone at Horatio!
• Cool Clients: We work with some of the fastest-growing and innovative companies in the world — and a lot of them are startups. That means no boring scripts and repetition. Instead, you will be challenged to provide clients with ideas, feedback, and new strategies based on what you are seeing each day. You’ll get to interact with clients directly too — it could be the head of the customer experience or even the CEO!
• Growth Opportunities: We’re a fast-growing company and have a lot of opportunities for new employees to grow within. A large number of our senior managers started as associates, proved themselves, and were promoted over and over again. If you are smart, hungry, and driven, the sky's the limit at Horatio!
• Wellness Program: Horatio is committed to spread mental health awareness and promote its importance. To take care of our people we have in-house clinical psychologists.