Clinical Care Coordinator (Psychology Students)

We are looking for a licensed clinical professional to join our specialized Behavioral Health team. This isn’t just a support role—it’s a clinical front-line position. You will provide in-the-moment support, psycho-education, and crisis intervention, ensuring every member receives a high-touch, empathetic experience while navigating their mental health journey.
 

What you’ll be doing

• Provide immediate psycho-education and solution-focused interventions for mental health and substance use concerns.
• Conduct risk assessments, develop safety plans, and manage high-risk follow-ups to ensure member safety.
• Direct members to the right care by coordinating connections with therapists, coaches, and physicians.
• Manage after-hours support and global team consultations to ensure 24/7 service stability.
• Maintain precise, professional documentation and HIPAA-compliant communication with all stakeholders.
• Partner with Billing, Product, and Operations teams to resolve barriers and optimize the member experience.
• Participate in clinical case consultations and mentor/onboard incoming team members.
   

Required Skills/Abilities

• Excellent (near-native) written, spoken, and comprehension in English is a requirement for this job
• Active LCSW, LMFT, LPC, or Licensed Psychologist designation.
• Minimum of 2+ years of direct clinical care experience.
• Mastery of crisis assessment, safety planning, and familiarity with CBT, Motivational Interviewing, and Mindfulness techniques.
• Exceptional listening, written, and verbal skills, with a deep commitment to cultural awareness and respect.
• A tech-savvy multitasker who can switch contexts quickly and is comfortable learning new digital platforms and CRMs.
• Ability to remain fully engaged and focused during shifts, maintaining the highest ethical and confidentiality (HIPAA) standards.
• A "go-above-and-beyond" attitude to provide a premium, white-glove experience for every member

• Insurance under ARS Humano Royal Plan (Option to upgrade to Max Royal Plan)
• Free snacks every day
• Free catered lunch every day
• Free catered dinner (for those on night shifts)
• Door-to-door transportation after 9:00 PM
• Happy hour on Fridays
• Holiday parties!
• An amazing, unique office environment (no cubes, no assigned workstations!)
• Growth and development opportunities (the most in the industry!)
• Professional development courses by leading business schools like Barna
• Yoga and workout classes (coming soon!)
• Community service opportunities (#HoratioCares)
• Discounts at local restaurants and stores