Senior Sales Account Executive - Healthcare (Miami, FL)

About Horatio:
 

Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. Today, Horatio serves over 100 clients across sectors like social media, e-commerce, Fintech, and health, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.

The employee experience is, at its core, what makes Horatio… Horatio. We’re lucky to work with mission-driven customers and that making-a-difference positive buzz can be felt throughout our offices. We know our people are our greatest asset. That’s why we offer every opportunity to grow personally and professionally. We are a nearshore Business Process Outsourcing company with offices in the Dominican Republic and Colombia.

Hire Horatio has been recognized for its outstanding achievements and commitment to excellence in the business process outsourcing industry. In 2023, Horatio ranked No. 107 on Inc. Magazine's prestigious Inc. 5000 list, showcasing its rapid growth and entrepreneurial success. The company's CEO and Co-Founder also received top honors, winning the Customer Service Executive of the Year award at the 2023 International Business Awards. Furthermore, Horatio was honored with the INC. Power Partners Award by Inc. Magazine, highlighting its exceptional partnerships and collaborations. Additionally, Horatio clinched the Inc. Best of Business award, further solidifying its reputation as a leader in the industry.
 

Who We're Looking For:

We're seeking a high-performing Account Executive to manage and close opportunities within the healthcare and health tech industry. The ideal candidate will demonstrate a high-performance sales culture, prospect for new business, upsell, cross-sell, and deliver results against a quota.
 

What You'll Be Doing:

• Engage in the market as an industry expert, focusing on building Horatio's presence within the Healthcare Payer and Provider space.
• Identify and evaluate new partnerships, leveraging knowledge of current market trends.
• Nurture and grow relationships with healthcare clients, understanding their needs to provide tailored solutions.
• Actively seek and acquire new clients for healthcare services, including hospitals, clinics, and healthcare providers.
• Develop and implement effective sales strategies to achieve market revenues and maximize penetration.
• Lead negotiations for contracts and agreements with healthcare clients, ensuring favorable terms.
• Collaborate closely with internal teams to ensure alignment and effective communication.
• Conduct market research to understand industry trends and identify potential clients.
• Attend industry events and conferences and position Horatio as a premier Healthcare BPO partner.
• In Salesforce, track all opportunity and customer details, including use cases, purchase time frames, next steps, and forecasting.
• To inform strategic decision-making, and provide regular reports on sales performance, market trends, and client feedback.
• Ensure all sales activities adhere to healthcare regulations, compliance standards, and company policies.
• Achieve revenue targets by exceeding sales quotas and closing deals.
   

Key Requirements:

• Passion for selling into and building relationships in the healthcare industry.
• Bachelor’s degree or above preferred.
• Experience in the BPO environment selling services such as Member Enrollment; Member Support; Medical Coding; Medical Record Management; Charge Capture; Medical Billing and Payment Processing.
• Experience in a customer acquisition client-facing role, with a focus on account growth and strategy creation.
• Strong understanding of CX-related digital technologies and healthcare customers.
• Experience in pricing, contract negotiations, and proactive, thoughtful proposals
• Having business development, sales, and origination experience across multiple geographies, ideally in the Healthcare industry.
• Excellent negotiation, business management, and analytical skills.
• Proven track record of selling and presenting to C-level executives.
• Detail-oriented with the ability to work under tight deadlines.
   

Key First-Year Objectives:

• Develop a business development strategy to engage an identified target list - based on assigned accounts and utilizing your digital Rolodex.
• Qualify at least 15 opportunities per year with the formula to close 4 deals per year.
• Build confidence and trust with accounts through close partnerships and by repeatedly delivering “as promised.”
• Optimize internal relationships with sales support and Client Services.
  
  Work Environment:
  
  In this role, you’ll work remotely or out of our office in Miami with the support of a dynamic team. We provide digital tools for collaboration and flexibility to work from our Horatio HQ, offices, or flex spaces. We believe in occasional in-person gatherings for connection, collaboration, and celebration. Interested in joining a fast-growing, award-winning BPO company redefining customer experience? Apply today!